• February 28, 2024

Best Call Center Wireless Headset

In a call center environment, noise cancellation is important. Customers want to hear agents’ voices clearly, so they can provide great service and feel valued. In a busy physical call center or virtual office, it’s easy for noise to interrupt and distract. The right headset minimizes disruptive background noise like typing, keyboard sounds, and nearby conversations and helps callers stay focused and productive.

Finding the best call center wireless headset requires careful consideration. There are many important factors, including comfort and stability. Over-the-head, over-the-ear, and behind-the-neck styles all offer different levels of support and comfort for long hours of use. You also want to make sure the headset fits your team’s preferences and job needs.

The first headset on our list is the Mpow 071. This stereo model is lightweight and comfortable enough for agents to wear all day. Its soft ear pads are covered in skin-friendly protein leather and have memory foam to distribute pressure evenly. The omni-directional microphone can twist and filter out background noise so callers can hear the agent’s voice clearly.

Another excellent choice is the Jabra Biz 2400 II. This mono headset is budget-friendly and has an attractive design that looks professional. Its USB connection and intuitive controls let agents quickly and easily perform their duties. The headset’s HD voice technology reduces ambient noise and lets agents clearly listen to customers’ concerns.

Lastly, we recommend the Sennheiser CS 540. This stereo headset is perfect for a large call center or small teams. Its DECT 6.0 technology provides interference-free wireless communication and lets users roam up to 350 feet while keeping their audio clear. Its flip-out boom mic offers better isolation than some other headsets and its dedicated control scheme is optimized for Microsoft Teams and UC software.

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